Retail & hospitality

AI calling agent for retail stores

Tell customers their order is ready, collect pending balances on time and fill the store before every festive sale, without tying up staff.

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Apparel, saree and jewellery storesElectronics and appliance showroomsFurniture and home decor storesKirana and wholesale counters with credit customersMulti-store retail chains

Alteration ready with balance due in KolkataRetail stores · AI voice agentBengali

নমস্কার সুদীপাদি, আমি গড়িয়াহাটের দোকান থেকে বলছি। আপনার ব্লাউজের অল্টারেশন তৈরি হয়ে গেছে।Namaskar Sudipa-di, calling from the Gariahat store. Your blouse alteration is ready.

আচ্ছা, আমি কাল বিকেলে নিতে আসব।Okay, I'll come to collect it tomorrow afternoon.

ঠিক আছে। মনে করিয়ে দিই, অর্ডারের বাকি ₹1,200 এখনও দেওয়া বাকি আছে।Fine. Just a reminder that ₹1,200 is still pending on the order.

UPI-তে দিতে পারব তো?Can I pay by UPI?

হ্যাঁ, কল শেষ হলেই WhatsApp-এ পেমেন্ট লিঙ্ক পাঠিয়ে দিচ্ছি। ধন্যবাদ!Yes, I'll send the payment link on WhatsApp as soon as the call ends. Thank you!

Pick-up confirmed for tomorrow · ₹1,200 payment link sent on WhatsApp after the call

What is an AI calling agent for retail stores?

An AI calling agent for retail stores calls customers when an order, alteration or repair is ready, reminds credit and balance-due customers before the due date, and invites regulars to festive sales. It answers store enquiries about timings and stock, speaks 12 Indian languages and transfers callers to your staff when needed.

Updated 14 Nov 2026

What slows retail stores down on the phone?

Counter staff cannot leave customers to make callsCalling 200 customers about ready orders or a Puja sale means pulling staff off the floor at peak hours.

Credit and balance dues stretch onUdhaar accounts and part-paid orders build up because reminders feel awkward and nobody has time to follow up.

Store phone goes unansweredCalls about timings, stock and home delivery ring out when the shop is crowded, and those buyers go elsewhere.

What can an AI calling agent do for retail stores?

Outbound

Order, alteration and repair ready callsTells the customer the item is ready, confirms a pick-up time and mentions any balance due.→ Faster pick-ups, less storage

Outbound

Credit account and balance due remindersPolitely reminds udhaar and part-paid customers of the amount and due date, and sends a UPI link on WhatsApp after the call.→ Dues collected on time

Outbound

Consumer durable EMI and warranty expiry remindersReminds buyers before store EMI dates and before warranty or AMC plans expire, and asks if they want an extension.→ Extended warranty sales

Outbound

Festive sale and new-stock invitesInvites past buyers before Durga Puja, Diwali, Eid or wedding season and records who plans to visit.→ More footfall on sale days

Inbound

Store enquiry lineAnswers questions on timings, address, home delivery and stock using details you provide, and transfers to staff for anything else.→ Fewer missed buyers

Outbound

Delivery and installation confirmationConfirms the delivery or installation slot and address for large items like ACs, fridges and furniture.→ Fewer failed deliveries

Payment reminders

Payment and due-date reminders for retail stores

The agent reminds credit customers, part-paid orders and store EMI buyers of the exact amount and due date in a polite tone. A UPI payment link goes on WhatsApp or SMS right after the call, and promised payment dates appear on your dashboard.

How payment reminder calls work

Before the due dateHeads-up call with the amount and date.
On the due dateShort reminder, link sent after the call.
After the due datePolite follow-up and a promised pay date.

How does it work?

Add your customer listUpload a CSV/Excel sheet from your billing software, or send records through the API.
The agent calls in the right languageIt shares the update or due amount and asks the customer's response.
Staff take over when neededCallers who want to talk to the store are transferred to your team.
Follow-up and recordsWhatsApp or SMS goes out after the call, and outcomes show on the dashboard.

Does it work with our software?

Your billing or POS software can call the REST API when an order is ready or a due date comes near. Webhooks send back the outcome, pick-up time, promised payment date and recording link to update your records.

See the API and webhooks

Calls run in your customers' language

हिन्दीHindi EnglishEnglish HinglishHinglish தமிழ்Tamil తెలుగుTelugu ಕನ್ನಡKannada മലയാളംMalayalam मराठीMarathi ગુજરાતીGujarati ਪੰਜਾਬੀPunjabi বাংলাBengali ଓଡ଼ିଆOdia অসমীয়াAssamese

Other MsgClub channels for retail stores

Use AI calls together with SMS, WhatsApp, RCS, IVR and missed calls from the same account.

Compare every channel for retail stores

Questions from retail stores

Will credit reminders sound rude to my regular customers?

No. You approve the script, and the agent speaks politely, states the amount and date, and asks when the customer can pay. If they want to talk to the owner, it transfers the call.

Can it call customers before a festive sale?

Yes, if they agreed to hear from you. A sale invite is a promotional call, so call only past buyers who gave consent, and respect DND. The agent can call thousands at once with your sale dates and offer and record who plans to visit.

Which languages can my store use?

You set the agent up in your customer's language, choosing from 12 Indian languages: Hindi, English, Tamil, Telugu, Kannada, Malayalam, Marathi, Gujarati, Punjabi, Bengali, Odia and Assamese, plus Hinglish. You pick the language per campaign or agent. A Kolkata store might use Bengali, a Surat store Gujarati.

Does it work with my billing software?

If your billing or POS software can send an API request, it can start calls automatically. If not, export a sheet each day and upload it. Results come back by webhook or on the dashboard.

Can it send a payment link?

Yes. Right after the call, the agent can send your UPI or payment link on WhatsApp or SMS from the same MsgClub account, so the customer can pay straight away.

How is it priced for a small store?

There is one all-inclusive per-minute rate covering AI, voice, telephony and numbers, quoted on your monthly volume, with GST extra. A free trial is available before you commit.

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