Retail & hospitality

AI phone assistant for hotels and homestays

Answer room enquiries at any hour, confirm check-ins a day ahead and remind guests about advance balances, in the guest's own language.

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Independent hotels and resortsHomestays and villasHeritage and boutique propertiesWedding and event venues with rooms

Check-in confirmation in KochiHotels and homestays · AI voice agentMalayalam

നമസ്കാരം അനൂപ് സർ, ഫോർട്ട് കൊച്ചിയിലെ ഹോട്ടലിൽ നിന്നാണ് വിളിക്കുന്നത്. നാളത്തെ ചെക്ക്-ഇൻ ഉറപ്പാക്കാനാണ് ഈ കോൾ.Namaskaram Anoop sir, calling from the hotel in Fort Kochi. This call is to confirm your check-in tomorrow.

അതെ, പക്ഷേ ഫ്ലൈറ്റ് വൈകിട്ട് ആറിനാണ് എത്തുന്നത്.Yes, but my flight lands at six in the evening.

ശരി, വൈകിയുള്ള ചെക്ക്-ഇൻ ആയി രേഖപ്പെടുത്തുന്നു. എയർപോർട്ട് പിക്കപ്പ് വേണോ?Okay, I'm recording it as a late check-in. Do you need an airport pick-up?

വേണം, ഞങ്ങൾ രണ്ടു പേരുണ്ട്.Yes, there are two of us.

പിക്കപ്പ് ചാർജും ബാക്കി തുകയും കോൾ കഴിഞ്ഞ് വാട്സാപ്പിൽ അയയ്ക്കാം. നന്ദി!We'll send the pick-up charge and balance amount on WhatsApp after the call. Thank you!

Late check-in confirmed · airport pick-up for 2 requested · balance details sent on WhatsApp

What is an AI phone assistant for hotels and homestays?

An AI phone assistant for hotels and homestays answers room enquiries, records dates and guest count, and calls guests a day before arrival to confirm check-in time, airport pick-up and pending balance. It reminds groups and wedding parties of advance due dates, speaks 12 Indian languages and transfers callers to your front desk.

Updated 14 Nov 2026

What slows hotels down on the phone?

Enquiry calls go unansweredThe front desk is busy with check-ins, and a guest who calls twice without reply books through a travel app with a commission.

Late arrivals and no-showsRooms are held for guests who never arrive, while others land late without warning and find no one ready.

Group and wedding advances lagWedding blocks and corporate groups need advance instalments, and chasing them by phone takes hours.

What can an AI calling agent do for hotels and homestays?

Inbound

Room enquiry and booking requestsAnswers calls with tariff and facility details you provide, records dates, guest count and room type, and passes the request to reservations.→ More direct bookings

Outbound

Check-in confirmation callsCalls guests a day before arrival to confirm arrival time, ID requirements and any special request.→ Fewer no-shows and surprises

Outbound

Airport, station and cab pick-up requestsAsks if the guest needs a pick-up and records flight or train details for your transport desk.→ Extra service revenue

Outbound

Advance and balance payment remindersReminds guests and group organisers of advance or balance due dates and sends a UPI link on WhatsApp after the call.→ Balances collected before arrival

Outbound

Post-stay feedback callsCalls after checkout to ask about the stay and invites happy guests to share a review.→ Issues caught before reviews

Payment reminders

Advance and balance reminders for hotels

The agent reminds guests, wedding families and corporate groups of advance instalments and balance due dates before arrival. A UPI or payment link goes on WhatsApp or SMS right after the call, and confirmations show on the dashboard.

How payment reminder calls work

Before the due dateHeads-up call with the amount and date.
On the due dateShort reminder, link sent after the call.
After the due datePolite follow-up and a promised pay date.

How does it work?

Bookings reach the systemYour PMS or a daily sheet sends tomorrow's arrivals to the API.
The agent calls each guestIt confirms arrival time, pick-up and any pending balance.
Front desk sees the answersWebhook results and the dashboard show arrival times, requests and recordings.
Guest gets the detailsDirections, pick-up details or a payment link go on WhatsApp after the call.

Does it work with our software?

Your property management system or channel manager can send arrivals and enquiries to the REST API. Webhooks return confirmed arrival times, pick-up requests and recording links so the front desk can plan the day.

See the API and webhooks

Calls run in your customers' language

हिन्दीHindi EnglishEnglish HinglishHinglish தமிழ்Tamil తెలుగుTelugu ಕನ್ನಡKannada മലയാളംMalayalam मराठीMarathi ગુજરાતીGujarati ਪੰਜਾਬੀPunjabi বাংলাBengali ଓଡ଼ିଆOdia অসমীয়াAssamese

Other MsgClub channels for hotels and homestays

Use AI calls together with SMS, WhatsApp, RCS, IVR and missed calls from the same account.

Compare every channel for hotels and homestays

Questions from hotels and homestays

Can the AI answer enquiry calls at night?

Yes. Inbound calls are answered at any hour you set the line to take them. Late-night callers get tariff details and leave a booking request for your reservations team.

Can it confirm a room booking on the call?

Not on its own. It records dates, room type and number of guests and sends the request to your front desk or system by webhook. Your team confirms availability and the booking.

Which languages can guests use?

You set the agent up in your customer's language, choosing from 12 Indian languages: Hindi, English, Tamil, Telugu, Kannada, Malayalam, Marathi, Gujarati, Punjabi, Bengali, Odia and Assamese, plus Hinglish. You pick the language per campaign or agent. A Kochi homestay might use Malayalam, Hindi and English for different guest lists.

Can it remind wedding groups about advance payments?

Yes. Upload the group organiser's details with due dates and amounts. The agent calls before each instalment and sends a payment link on WhatsApp or SMS right after the call.

Will guests know they are talking to an AI?

They should. You choose the greeting, and we recommend it says the guest is speaking to the hotel's automated booking assistant. Any guest who asks for a person is transferred to the front desk.

Where are call recordings kept?

Call data, recordings and transcripts are stored in India and visible on your dashboard, so managers can check how each enquiry, confirmation and payment reminder was handled by the agent.

Retail & hospitality

Restaurants and cloud kitchensTake table bookings during the dinner rush, confirm reservations and follow up on party and catering advances, without pulling staff off the floor.Learn more

Retail & hospitality

Retail storesTell customers their order is ready, collect pending balances on time and fill the store before every festive sale, without tying up staff.Learn more

Business & public sector

Small and medium businessesInvoices get paid closer to the due date, every enquiry gets a call back and your small team stops spending afternoons on the phone.Learn more